Shipping policy

All Playtisserie toys are designed for children aged 3 and up. Due to small pieces within our designs, there may be a choking risk for infants and toddlers, who are more likely to explore objects by putting them in their mouths.

All materials used are natural and our colour dyes are non toxic, making our products safe for children.

We adhere to the strict safety standards and regulations set by the Australian Government for designing, manufacturing and selling children’s toys.

Our products are designed with love in Australia and manufactured by our trusted artisans in Nepal, Vietnam and Indonesia.

To find out more about our manufacturing process click the links below:

• Felt toy manufacturing process
• Rattan toy manufacturing process

Everything in our collection is handmade from natural materials.

Our packaging is thoughtfully designed with the environment in mind.

Orders are dispatched from our Sydney warehouse within 1 business day.

Generally, orders arrive within 2-5 business days for metro areas.

Orders placed outside Australia will generally arrive in 7-15 business days for metro areas.

All orders over $120 qualify for free shipping.

Items can be collected from our warehouse in Belmore, Sydney via appointment only.

Once you have placed your order please contact us at hello@playtisserie.com.au to organise a time for collection.

Unfortunately we are unable to ship our rattan shop stand, rattan kitchen and our rattan tea & coffee cart to Western Australia, Northern Territory and Tasmania due to size limits with our couriers.

Our entire felt range is available for international customers as well as our small rattan pieces.

Shipping is free for orders of $120 AUD or more.

Unfortunately due to shipping size requirements our large rattan pieces are not available outside of Australia.

If you have had a change of mind, items can be returned within 14 days at your expense provided the item is unused and still in original condition.

Any faulty items will be replaced at our expense.

To initiate a return or request a replacement for a faulty product please contact us at hello@playtisserie.com.au

Yes. Please fill in our wholesale request form so that we can send you the relevant information.